Returning or exchanging your order
After you have received your order, you have 14 days to decide if you want to return or exchange (part of) your order. Articles can only be returned or exchanges if al original tags are still attached, the articles have not been worn, the articles are undamaged, and in their original La Collerette box. Shipping costs and liabilities of returns are for your own account.
Returning products
Send the return articles to:
La Collerette
Attn. Returns Department
Oude Dieze 17
5211 KT ‘S-HERTOGENBOSCH
Announce the return by sending an e-mail to info@lacollerette.com. Make sure you mention “Return“ in the subject line, and in the e-mail:
Name
Order number
Product
Reason of return
We will keep an eye out for your return, and after having received the return, we will reimburse you within 14 days.
Note: any return shipping costs are for your own account.
Exchanging products
Send the exchange articles to:
La Collerette
Attn. Exchanges Department
Oude Dieze 17
5211 KT ‘S-HERTOGENBOSCH
Announce the desired exchange by sending an e-mail to info@lacollerette.com. Make sure you mention “Exchange“ in the subject line, and in the e-mail:
Name
Order number
Product
Desired exchange product and size.
If the desired product and size is in stock, then we will reserve it for you. If not, then we will back-order it for you. Should it not be possible to place a back order, then you are entitled to a refund. In which case we will inform you as soon as possible.
Note: any return shipping costs are for your own account.